Processing Time

Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and holidays.

During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

Estimated Delivery Times

Here's what to expect once your order is processed:

• Processing Time: 2–3 business days (Monday to Friday)
• Transit Time: 4–9 business days (Monday to Friday)
• Total Delivery Time: 6-12 business days
• Order Cutoff Time: 6:00 PM
• Time Zone: (GMT) Greenwich Mean Time – London

Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@shopclarvia.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@shopclarvia.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@shopclarvia.com

Contact Information

Company name: CLARVIA

Company Address: CLARVIA, 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051

Warehouse Address: 11 Somerton Dr, Marston Green, Birmingham B37 7XH, United Kingdom

Company UEN: 53497213J

Email: support@shopclarvia.com

Monday to Friday | 9:00 AM – 5:00 PM (GMT+1 London)

Weekends | 11:00 AM – 2:00 PM (GMT+1 London)

We aim to respond to your inquiries within 24 hours.

Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps. Please email support@shopclarvia.com We aim to respond to inquiries within 24 hours during working/business days.

Timeframe: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

Condition: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Initiate a Return

Step 1: To start a return, you can contact us at support@shopclarvia.com

Step 2: Provide your order number and a brief explanation of why you are returning the product or how we might improve it.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@shopclarvia.com

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@shopclarvia.com

Yes! Simply copy the order number or tracking number provided within the post-purchase email and paste it into our Track Orders tab on our website. For additional assistance with your order, you can contact us using the details below:

Contact Information

Customer support (Monday to Friday): 9:00 AM to 5:00 PM (GMT+1 London)

Customer support (Saturday to Sunday): 11:00 AM to 2:00 PM (GMT+1 London)

Email: support@shopclarvia.com

Company name: CLARVIA

Company UEN: 53497213J

Warehouse Address: 11 Somerton Dr, Marston Green, Birmingham B37 7XH, United Kingdom

Business Address: CLARVIA, 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051

We aim to respond to inquiries within 24 hours during working/business days.

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