We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@shopclarvia.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@shopclarvia.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@shopclarvia.com

Contact Information

Company name: CLARVIA

Company Address: CLARVIA, 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051

Warehouse Address: 11 Somerton Dr, Marston Green, Birmingham B37 7XH, United Kingdom

Company UEN: 53497213J

Email: support@shopclarvia.com

Monday to Friday | 9:00 AM – 5:00 PM (GMT+1 London)

Weekends | 11:00 AM – 2:00 PM (GMT+1 London)

We aim to respond to your inquiries within 24 hours.

Timeframe: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

Condition: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Initiate a Return

Step 1: To start a return, you can contact us at support@shopclarvia.com

Step 2: Provide your order number and a brief explanation of why you are returning the product or how we might improve it.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@shopclarvia.com

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@shopclarvia.com

The best way to change your order is to contact our support immediately. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.

Contact Information

Customer support (Monday to Friday): 9:00 AM to 5:00 PM (GMT+1 London)

Customer support (Saturday to Sunday): 11:00 AM to 2:00 PM (GMT+1 London)

Email: support@shopclarvia.com

Company name: CLARVIA

Company UEN: 53497213J

Warehouse Address: 11 Somerton Dr, Marston Green, Birmingham B37 7XH, United Kingdom

Business Address: CLARVIA, 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051

We aim to respond to inquiries within 24 hours during working/business days.

You are able to cancel your order 24 hours after placing it before the order is shipped out for a full refund. All you need to do is email us at support@shopclarvia.com to cancel within the time period.