Refund policy
CLARVIA Return & Refund Policy
Last updated: Aug 1, 2026
Cancellation Policy
Order Cancellation
Please contact us at support@shopclarvia.com immediately if you wish to cancel.
If the order has not shipped: We will cancel the order and issue a full refund to your original payment method immediately.
If the order has shipped: We are unable to intercept the package. Please wait until the order arrives, then follow our Return Process to send the item back for a refund.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item immediately while waiting for the refund of the previously returned item.
Return Guidelines
Return Period
You have the right to return your order within 30 days of receiving it. If 30 days have passed since the delivery of your purchase, unfortunately, we cannot offer you a refund or exchange.
Product conditions for Return
- Products must be returned in their original condition, with labels and tags attached.
- The product must show no signs of use.
Return Costs & International Returns
Please note that our inventory is shipped from our international fulfillment center. All returns must be shipped to our central warehouses in Asia.
Cost: The customer is responsible for return shipping costs (unless the item is faulty).
Estimated Cost: A return shipment to Asia from the UK typically costs between £15 and £25 depending on the courier you choose.
How to Return
- Contact support@shopclarvia.com within 30 days of receipt.
- We will provide the Return Form and the exact warehouse address in Asia.
- Ship the item using a trackable service (Required).
Items sent back to us without first requesting a return will not be accepted.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. (usually within 7 days of receipt), If approved, your refund will be processed back to your original payment method. Please allow up to 10 business days for the funds to appear in your account. Please remember that it could take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at support@shopclarvia.com.
Restocking fees
We do not charge restocking fees.
Damaged or Faulty Items
If your item arrived damaged or incorrect, please email us at support@shopclarvia.com immediately with photos. We will provide a full refund or free replacement and cover the return shipping costs in this specific case.
Exceptions
We cannot accept returns for hygiene products (For example: nose rings/nose studs) that have been opened.
CONTACT US
We strive for optimal customer satisfaction. Feel free to contact our specialist customer service team using the contact details below or by filling out the contact form. Your feedback is very valuable to us.
Company Name: CLARVIA
Company UEN: 53497213J
Business Address: CLARVIA, 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051
Email: support@shopclarvia.com
Contact Form: Click here
Customer support (Monday to Friday): 9:00 AM to 5:00 PM (GMT+0 London)
Customer support (Saturday to Sunday): 11:00 AM to 2:00 PM (GMT+0 London)
We aim to respond to inquiries within 24 hours during working/business days.