Damaged or Faulty Items

If your item arrived damaged or incorrect, please email us at support@shopclarvia.com immediately with photos. We will provide a full refund or free replacement and cover the return shipping costs in this specific case.

Return Guidelines

Return Period
You have the right to return your order within 30 days of receiving it. If 30 days have passed since the delivery of your purchase, unfortunately, we cannot offer you a refund or exchange.

Product conditions for Return

• Products must be returned in their original condition, with labels and tags attached.
• The product must show no signs of use. 

Return Costs & International Returns
Please note that our inventory is shipped from our international fulfillment center. All returns must be shipped to our central warehouses.

Cost: The customer is responsible for return shipping costs (unless the item is faulty).
How to Return

1. Contact support@shopclarvia.com within 30 days of receipt.
2. We will provide the Return Form and the exact warehouse address.
   

Items sent back to us without first requesting a return will not be accepted.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. (usually within 7 days of receipt), If approved, your refund will be processed back to your original payment method. Please allow up to 10 business days for the funds to appear in your account. Please remember that it could take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at support@shopclarvia.com.

Restocking fees

We do not charge restocking fees.

Damaged or Faulty Items

If your item arrived damaged or incorrect, please email us at support@shopclarvia.com immediately with photos. We will provide a full refund or free replacement and cover the return shipping costs in this specific case.

Exceptions

We cannot accept returns for hygiene products (For example: earrings/nose rings/nose studs).

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. (usually within 7 days of receipt), If approved, your refund will be processed back to your original payment method. Please allow up to 10 business days for the funds to appear in your account. Please remember that it could take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at support@shopclarvia.com.

Order Cancellation
Please contact us at support@shopclarvia.com immediately if you wish to cancel.

If the order has not shipped: We will cancel the order and issue a full refund to your original payment method immediately.
If the order has shipped: We are unable to intercept the package. Please wait until the order arrives, then follow our Return Process to send the item back for a refund.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item immediately while waiting for the refund of the previously returned item.

Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps. Please email support@shopclarvia.com We aim to respond to inquiries within 24 hours during working/business days.

Processing Time

Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and holidays.

During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

Estimated Delivery Times

Here's what to expect once your order is processed:

• Processing Time: 2–3 business days (Monday to Friday)
• Transit Time: 4–9 business days (Monday to Friday)
• Total Delivery Time: 6-12 business days
• Order Cutoff Time: 6:00 PM
• Time Zone: (GMT) Greenwich Mean Time – London

Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.

Yes! Simply copy the order number or tracking number provided within the post-purchase email and paste it into our Track Orders tab on our website. 

We accept the following credit and debit card payment methods:

• We accept payments via Visa, Mastercard, American Express, Google Pay, Apple Pay, Shop Pay, UnionPay.

We do not offer cash on delivery when you purchase online.

Secure Sockets Layer (128-bit SSL Security) shopclarvia.com uses Secure Sockets Layer (SSL) technology to supply you with the safest, most secure shopping experience possible. SSL technology enables encryption of sensitive information, including passwords, Visa figures, Mastercard figures, and American Express figures, during your online transactions. All of the forms on our site are secured with SSL technology, so your personal information stays safe and out of vicious hands. You may refer to our Payment Policy and Privacy Policy for more information.